Cancellation Policy for NYC Events 2023
Unfortunately, we are not able to offer refunds for cancelling one of our events. If you cancel your event, your deposit will be forfeited, and we may not be able to work with you in the future.
You may email us your cancellation request at firstname.lastname@example.org and our response (within 24 hours) will be confirmation of receipt of your email. If you do not hear from us, then we have not received your request.
If you need to change your date, we will consider your request for extenuating circumstances.
Changing your date of the event is subject to our availability. No refunds will be given if you choose not to reschedule your event.
Refunds/credits will not be issued in the following situations:
- You decide you no longer wish to hold your event.
- In the event that less guests than expected show up, we are unfortunately not able to offer refunds or credits.
- Unfortunately, we are not able to accommodate requests to downgrade your package once you select a package a submit payment.
- If the host is sick or unavailable, and doesn't wish to reschedule the event, we are unfortunately not able to offer a refund or credit for last minute cancellations.
If you stay past your designated time, there may be an additional fee or you may be asked to purchase an additional package.
Mask Policy: For spring, summer and fall 2023 events, Genius Gems plans to make masks optional, in accordance with CDC guidelines. If however, the CDC designates our zip code as a high risk area, Genius Gems reserves the right to require masks. No refunds or credits will be issued for withdrawing from the event due to mask policies. Thank you for respecting our policies. Please reach out with questions prior to enrolling in the class.