Birthday parties are non-refundable and non-transferable. No credits or refunds will be given for cancelling the party. Please review our policies below prior to signing up for our program.
Emergencies: If you have a medical or family emergency and are unable to host the party, please contact us as soon as possible. We will do our best to accommodate you at a different date or time, but there will be a change of date cost as outlined below. No refunds or credits will be given for last minute party cancellations.
Inclement weather: If Genius Gems decides to reschedule the party due to severe weather, we will work with you to reschedule the party at a mutually agreeable date. Refunds or credits will not be given due to weather or other cancellations.
- Change of date: If you need to change your date 30 days or more before your party, there is a a $50 change of date fee. If you change your date 29-21 days before your party, the fee is $75, and if you change your date 20 or less days before the party, there is a $100 change of date fee. No refunds or credits will be given if you decide the date you chose no longer works for you.